Our website has been developed to provide our patients and their families 24-hour access to information about the practice, answer commonly asked questions about pediatric health concerns, and provide links to health resources we consider reliable. Information shared on this website is not intended to replace medical care provided by one of our physicians.

We hope you will give us the opportunity to care for your child and to serve your family.

Accessibility

If you need an appointment, we always have appointments available every day for sick children. Try to call as early in the day as possible, for same day appointments. Our office is open Monday through Friday from 9:00 AM to 5:00 PM. and for your convinience on Wednesday till 8:00PM.  For routine physicals, we want to see your child at 3 days, 2 weeks, 1 months, 2 months

4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, 30 months of age and once a year after the age of 3.

If you have a medical emergency please call 911.  For any questions, concerns or advice after 5pm or on weekends, please call (305)868-5181.  All calls will be screened by our answering service, who will forward  your calls to the Miami Childrens AfterHours program.  If they feel it is beyond their expertise, the nurses will either send your child to a pediatric ER or have the physician on-call return your call. We will always follow up with your child the next day in order to assure that your child is improving.

Our electronic medical records system provides easy access to your child's history and has been proven to increase quality of care. Prescriptions are sent electronically to the pharmacy of your choice and a patient portal is available for patients to communicate with the office, view or update patient demographics and see upcoming appointments.

Connectivity

New Patients

We consider our patients to be part of our pediatric family and we look forward to caring for your family from birth through young adulthood

To help make our first visit as efficient and informative as it can be, please arrive 15 minutes prior to your appointment and bring with you information about your family medical history, your child’s medical history, your insurance information and a valid picture identification. If someone other than the child’s parent or guardian is bringing them to their appointment, please send a letter giving your permission for us to see the child. Any adult bringing a patient to be seen in the office must be 18 years or older.

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If you do not see your insurance in this list or are not sure whether we accept your insurance, please ask our office staff and we can check for you. If you are enrolled in a plan with which we are contracted, we are required to collect any deductible or co-pay at the time of service. For non-contracted insurance we will expect payment in full at the time of service and we will provide a detailed statement for you to submit to your insurance company.

• Aetna

• Avmed

• Beech Street Network

• Blue Cross & Blue Shield of Florida

• Cigna 

• First Health Network

• Humana

• Mailhandlers

• Neighborhood Health Plan

• Oxford

• PHCS Network

• United HealthCare

Accepted Insurances

Missed and Late Appointments

Missed appointments represent a cost to us, and to other patients who could have been seen in the time set aside for your child. We request that you notify us of any cancellations 24 hours prior to an appointment. If you know you are going to miss your child’s appointment, we encourage you to please call us as soon as possible, so we can give that time to another sick child. 

If you arrive late for your appointment, you may have to wait until patients who were on time for their appointments are seen first. If you arrive more than 30 minutes late, we may ask you to reschedule your appointment for another day, depending on why your child needs to be seen. We appreciate your cooperation.

Billing and Financial Policy

In order to reduce the costs associated with repeated billing, we ask the following: 

• If there is a change in your insurance coverage, please notify the clinic as soon as possible.

• If you currently do not have insurance or insurance coverage cannot be verified, payment will be requested at the time of service.

• We require our office forms be updated annually to ensure that we have the correct information for you. Incomplete or incorrect information can result in non-payment from your insurance.

• It is our policy to collect certain information for billing purposes. Some of this information is personal and will be kept confidential.  

• If your insurance plan has an office visit co-pay you need to be prepared to pay at each visit. 

• Vicente Roger M.D., P.A. does not mail invoices or bills to patients for balances. If we receive notice that there is a balance on your account, your payment will be processed with the Easy Pay Form. Your insurance will also mail you a notice of your balance. We will mail you a receipt. This allows us to obtain quick payment so that we may concentrate on providing you with quality medical care and not be occupied with sending outstanding balances to collection agencies.